Information We Collect
When you interact with our website and services, we may collect certain personal data, including but not limited to:
Personal Identification Information: This may include your name, email address, phone number, and other contact information you provide when making bookings, filling forms, or contacting customer support.
Payment Information: If you make a reservation, your credit card or payment details may be processed by our reputable and secure third-party payment processors.
Technical Information: Our website may automatically collect certain technical information, like your IP address, browser type, operating system, and browsing actions. We use this information to enhance your experience and for analytical purposes.
Other Information: We may collect additional information voluntarily provided by you, such as feedback, preferences, or surveys.
Use of Personal Data
We may use the personal information we collect for the following purposes:
- To process and fulfill your requests and bookings.
- To authenticate your identity and provide customer support.
- To communicate with you for service-related matters, such as reservation updates, administrative announcements, and information about the hotel.
- To personalize and enhance your experience when using our website or services.
- To analyze and improve our website, products, and services.
- To comply with legal obligations, prevent fraud, and maintain a safe environment.
Legal Basis for Processing Data
Our legal basis for processing your personal data depends on the specific context in which we collect it. We will only process your personal data when:
- We have obtained your consent to the processing.
- The processing is necessary to perform a contract with you.
- The processing is necessary for compliance with a legal obligation.
- The processing is necessary for our legitimate interests, provided they are not overridden by your rights and interests.
You have certain rights regarding your personal data, including the right to:
- Access: Obtain a copy of the personal data we hold about you.
- Correction: Rectify incomplete or inaccurate data we have on file.
- Deletion: Request the erasure of personal data, subject to legal or contractual obligations.
- Objection: Object to the processing of your personal data for specific reasons, provided it does not conflict with any legal obligations.
- U.S. Residents Only: Data Portability: Request a transfer of your personal data to another party, in a commonly used machine-readable format.
We take appropriate technical and organizational measures to protect personal data from loss, unauthorized access, disclosure, alteration, or destruction. These measures include internal data access controls, data encryption, policies, and regular security assessments. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute data security.
Third-Party Data Sharing
We may share your personal data with third parties in the following circumstances:
- With your consent or as necessary to fulfill a contractual obligation.
- With service providers who assist in operating our website or providing services to you, subject to appropriate data processing agreements.
- As required by law, regulation, or legal authorities in response to a valid request for information.
- In the event of a merger, acquisition, or sale of our company assets, personal data may be transferred as part of the transaction. We will notify you of any change in ownership or control of your personal data.
International Data Transfers
If you access our website or services from outside the United States, your personal data may be transferred to, stored, and processed in countries other than your own. These transfers are conducted in compliance with applicable data protection laws, including appropriate safeguards such as data processing agreements and standard contractual clauses.
Retention of Personal Data
Orpheo Hotel 1234 Privacy Lane City, Country [email protected]
Effective Date: 03-Jun-2023